Terms of service

Terms & Conditions

Welcome to Veiled In Haya. These Terms & Conditions explain the rules and guidelines for using our website and purchasing products from us.

By visiting our website, browsing our products, or placing an order, you agree to follow these Terms & Conditions, along with any other policies available on our website, including our Privacy Policy, Shipping Policy, and Returns & Refund Policy.

Please read these Terms carefully before using our website. If you do not agree with any part of these Terms, you should not use our website or place an order with us.

1. About Our Website

This website is operated by Veiled In Haya. Throughout the website, the words “we”, “us”, and “our” refer to Veiled In Haya.

Our website allows customers to browse and purchase abayas. We reserve the right to update, change, or remove any part of the website, products, prices, or services at any time without prior notice.

2. Online Store Terms

By using our website, you confirm that you are legally allowed to make purchases online in your country or region.

You agree not to use our website or products for any unlawful, harmful, or unauthorized purpose. You must not attempt to damage, misuse, hack, disrupt, or interfere with the security or normal operation of our website.

Any misuse of our website may result in your access being restricted or terminated.

3. Product Information

We do our best to provide accurate product descriptions, images, colours, sizes, and prices. However, slight differences may occur due to screen settings, lighting, photography, or product variations.

We cannot guarantee that the colour displayed on your device will exactly match the actual product colour.

Product availability, descriptions, and prices may be changed at any time without notice. We also reserve the right to limit quantities, discontinue products, or refuse sales where necessary.

 

4. Pricing & Availability

All prices shown on our website are subject to change without notice.

We try to keep our product availability updated, but in rare cases, an item may become unavailable after an order has been placed. If this happens, we will contact you using the details provided at checkout.

5. Orders & Billing Information

When placing an order with Veiled In Haya, you agree to provide accurate and complete information, including your name, email address, phone number, billing details, and shipping address.

It is the customer’s responsibility to make sure all details are correct before completing the order.

We reserve the right to refuse, cancel, or limit any order if we believe there is an issue with payment, stock, suspicious activity, incorrect information, or any other valid reason.

If we need to cancel or amend an order, we may contact you using the email address or phone number provided at checkout.

6. Shipping, Returns & Refunds

Shipping, delivery, returns, and refunds are handled according to our separate website policies.

Please review our:

  • Shipping Policy
  • Returns & Refund Policy
  • Privacy Policy

before placing an order.

Items may only be returned according to the conditions stated in our Returns & Refund Policy.

7. Account & Customer Responsibility

You are responsible for keeping your account details, login information, and order information safe.

You agree to provide correct and updated information when using our website. If your contact details or shipping information are incorrect, Veiled In Haya will not be responsible for delays, failed deliveries, or returned parcels caused by incorrect information.

 

8. Third-Party Services

Our website may use trusted third-party services such as payment providers, delivery companies, website hosting services, or other tools needed to operate our online store.

We are not responsible for the actions, delays, errors, or policies of third-party companies. Any use of third-party services may also be subject to their own terms and policies.

9. Third-Party Links

Our website may contain links to third-party websites. These links are provided for convenience only.

Veiled In Haya is not responsible for the content, policies, products, services, or practices of any third-party website. Customers should review third-party policies before making any purchase or sharing personal information on external websites.

10. User Comments, Reviews & Feedback

If you submit reviews, comments, feedback, suggestions, images, or other content to us, you agree that we may use, edit, publish, or display that content where appropriate for business, marketing, or customer service purposes.

You must not submit content that is false, offensive, abusive, unlawful, misleading, or violates the rights of another person or business.

We reserve the right to remove or edit any content that we consider inappropriate.

11. Personal Information

Any personal information you provide through our website is handled according to our Privacy Policy.

Please review our Privacy Policy to understand how we collect, use, protect, and share your personal information.

12. Errors & Inaccuracies

Sometimes our website may contain errors, such as incorrect prices, product descriptions, stock details, shipping information, or promotional details.

We reserve the right to correct any errors or update information at any time without prior notice. If an error affects an order you have placed, we may contact you to resolve the issue or cancel the order where necessary.

13. Prohibited Uses

You must not use our website for:

  • Any unlawful purpose
  • Fraudulent or misleading activity
  • Uploading viruses, malware, or harmful code
  • Harassing, abusing, or harming others
  • Copying or stealing website content
  • Attempting to access private systems or customer data
  • Spamming, phishing, scraping, or collecting information without permission
  • Any activity that affects the security or operation of our website

We reserve the right to block access or cancel services if these rules are violated.

14. Website Access & Service Changes

We do not guarantee that our website will always be available, uninterrupted, secure, or error-free.

From time to time, we may update, suspend, or remove parts of the website for maintenance, technical reasons, or business changes.

Veiled In Haya will not be responsible for any loss caused by website downtime, technical issues, or service interruptions.

15. Limitation of Liability

To the fullest extent permitted by law, Veiled In Haya will not be liable for any indirect, accidental, special, or consequential loss arising from your use of our website, products, or services.

Our products and website are provided on an “as available” basis. We aim to provide a reliable service, but we cannot guarantee that every part of the website will always be free from errors or delays.

16. Indemnity

You agree to hold Veiled In Haya harmless from any claim, loss, damage, cost, or legal issue caused by your misuse of our website, breach of these Terms, or violation of any law or third-party rights.

17. Termination

We may suspend or terminate your access to our website if we believe you have violated these Terms & Conditions or misused our services.

Any responsibilities or obligations that existed before termination will still apply where necessary.

18. Changes to These Terms

We may update or change these Terms & Conditions at any time. Any updates will be posted on this page.

It is your responsibility to check this page from time to time. By continuing to use our website after changes are posted, you accept the updated Terms & Conditions.

19. Governing Law

These Terms & Conditions are governed by the laws of the United Kingdom.