Refund policy
Returns & Refund Policy
At Veiled In Haya, we want you to be happy with your purchase. Please inspect your order carefully upon delivery and contact us immediately if your item is defective, damaged, or if you have received the wrong item. This allows us to review the issue and make things right as quickly as possible.
Return Eligibility
We offer a 7-day return policy, which means you must contact us within 7 days of receiving your order if there is an issue with your item.
To be eligible for a free return, the item must be faulty, damaged, or incorrect. The item must also be in the same condition that you received it: unworn, unused, with tags attached, and in its original packaging. You will also need to provide your order number or receipt as proof of purchase.
How to Start a Return
To request a return, please contact us at:
If your return request is approved, we will provide you with a return shipping label or a return address, along with instructions on how and where to send your package.
Please note: Items sent back to us without first requesting a return will not be accepted.
Once your return has been approved and the return label or return instructions have been provided, you will have 7 days to send the item back to us.
Non-Returnable Items
Unfortunately, we cannot accept returns on:
- Sale items
- Gift cards
- Items that have been worn, used, washed, damaged, or altered after delivery
Washing & Fabric Care
Due to the delicate nature of our fabrics, Veiled In Haya cannot take responsibility for any damage that occurs during or after washing. Fabric care can vary depending on water quality, detergents, and handling.
We always recommend cold hand washing with a mild detergent and avoiding machine washing entirely, even on delicate cycles.
Refunds
Once we receive your returned item, we will inspect it and notify you by email regarding your refund status.
If your return is approved, your refund will be processed to your original payment method within 3–5 working days. Please keep in mind that your bank or credit card provider may take additional time to process and post the refund.
For any return or refund questions, you can contact Veiled In Haya at: